PRIVACY / POLICY
Vivid respects your privacy. This policy describes how we handle information connected with the service.
Last updated: August 25, 2026
To provide account, video-generation, and customer-support services, we may process account information you provide, prompts, uploaded content, generated outputs, device and usage information, and support requests you send to us.
Please do not include unnecessary sensitive personal information in prompts, uploaded materials, or feedback.
We use relevant information to deliver and improve product features, maintain service security, process subscription and payment status, respond to support requests, and meet applicable legal requirements.
We do not sell your personal information to third parties.
To fulfill a generation request, we may store prompts, uploaded materials, task metadata, and generated content for a reasonable period. Before launch, the actual retention period, deletion methods, and third-party processors should be completed to match the live product workflow.
We may share necessary information with service providers working on cloud computing, payments, analytics, model inference, or customer support for us. They may process that information only as needed to provide the relevant service.
Subject to applicable law, you may request access to, correction of, or deletion of personal information associated with you. To make a privacy request, email support@video.usa.lovelovelove.site.
This policy is a preview version. Before product launch, it should receive a final review against the actual data flows, retention periods, third-party services, and laws that apply in the markets where the product is offered.