SUPPORT / 24H
We are here to
keep creation moving.
Whether it is about generation, your account, or a subscription, tell us what happened. We read every message.
Send an emailDIRECT LINE
support@video.usa.lovelovelove.sitePlease include your app version and device modelFAQ
Common questions
Start here.
01How do I start generating a video?+
In the Vivid app, enter a text prompt or begin with an image. Choose the visual feeling you want, then submit your generation.
02How long does a generation take?+
Timing varies with video length, visual complexity, and current service load. Check the status of the specific task in the app.
03Where can I manage my subscription?+
Subscriptions purchased through the Apple App Store can be managed on your iPhone or iPad in Settings > Apple Account > Subscriptions.
04I need help or want to share feedback.+
Email support@video.usa.lovelovelove.site. To help us investigate faster, please include your app version, device model, and a screenshot when relevant.